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Returns Policy

T20 Shopping Returns Policy

A return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below

Most items purchased from sellers listed on T20 Shopping are returnable within the return window, except those that are explicitly identified as not returnable

Before returning your product / products, we need the complete parcel unboxing video for proper verification. Customer will send this video link in support@t20shopping.com  & after that we will check & process for returning the products. Without unboxing video t20shopping.com will not accept customer return request.

 General Returns Policy

Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on T20 Shopping.

If you report an issue with your Smartphone, Tablet, Laptop, Television, Air Conditioner, Refrigerator, Washing Machine, Microwave, we may schedule a technician visit to your location. This visit is scheduled by placing an order with T20 Shopping through T20 Shopping Home Services. Subject to T20 Shopping Home Services Terms and Conditions, a resolution will be provided based on the technician’s evaluation report.

The return will be processed only if:

It is determined that the product was not damaged while in your possession;

The product is not different from what was shipped to you;

The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card, and all the accessories therein).

If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. T20 Shopping shall not be liable in any manner for any misuse or usage of such information.

Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of the product ordered or incorrect product ordered.

Products marked as “non-returnable” on the product detail page cannot be returned.

Additional information is not required to return an eligible order unless otherwise noted in the category-specific policy.

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

CategoryReturns Window, Actions Possible and Conditions (if any)
Lifestyle: Top, Ethnic Set, Kids T-shirt, Shirt, Suitcase, Backpack, Sunglass, Belt, Frame, Hand Messenger Bag, Sling Bag10 days
Refund, replacement or exchange with valid unboxing video proof.
Lifestyle:Rest of Clothing & Fashion Accessories Watches, Sunglasses, Footwear10 days
Refund, replacement or exchange with valid unboxing video proof.
Home: Home Improvement Tools, Household Items, Home décor, Furnishing, Sport & Fitness Equipment, Baby Care & Toys2 days
Refund or replacement with valid unboxing video proof.
All Mobiles (Except Apple and Google Phones), Electronics – Headphones, Cases & Covers, Laptop, Data Cables & Printer (except Apple / Beats, Realme, Samsung Google & JBL Products) & Small Home Appliances Small Home Appliances – Mixer grinder juicer, Iron, Electric kettle, Hand blender, Sewing machine, Induction cooktop, Vacuum cleaner, Roti khakra maker,Egg cooker Books & More – Calculators, Remote Control and stuffed toys, helmets, car kit and media players, sports equipment (raquet, ball, support, gloves, bags) and regional books2 days  
Replacement only with valid unboxing video proof.  
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.  
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 5 days of delivery, you will be directed to a brand service center to resolve any subsequent issues.  
In any case, only one replacement shall be provided.
Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear) Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) Rest of Books & More Automotive: All automotive spare parts, accessories10 days
Refund or replacement with valid unboxing video proof.
Furniture, Large appliances Rest of the Electronics – except Apple / Beats, Realme, Samsung and Google Products Rest of Small home appliances (Except: Mixer grinder juicer, Iron, Electric kettle, Hand blender, Sewing machine,Induction cooktop, Vacuum cleaner, Roti khakra maker, Egg cooker) Books & More – (Except Sports, Car & Bike Accessories, Stationery, Toys, Books, Fitness instruments & Helmet and Riding Gear)10 days
Replacement only with valid unboxing video proof.  
For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel.  
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.  

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues.  
In any case, only one replacement shall be provided.

Products That Can’t Be Returned

The following table contains a list of products that are not eligible for returns as per the seller’s Returns Policy:

CategoryProducts that can’t be returned
Auto AccessoriesAdditives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
AutomobilesCars, Mopeds, Motorcycles and Scooters
Bath and SpaBath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby CareBottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning ProductsCleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer/ Mobile AccessoriesBlank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives and RAMs
Food and NutritionCanned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, artificial Sweetener, Milk and other Edible Products
FashionBaby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear AccessoriesOils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening ProductsPlant Saplings, Plant Seeds and Soil Manure
Health CareAntiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip, Healthcare accessory, medical treatment and surgical instruments
Home ProductsAdhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces, Sprays, paint remover, napkins, cleaning gloves and accessory and spray paints
HygieneCannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
InnerwearBra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
JewelleryCoins
Music Instrument AccessoriesMouthpiece Cap/Pad/Set, Oils and Polish
Party SuppliesBalloons, Candles, Cut-outs, marker refills, Decoration articles and Whistles
Festive SuppliesHookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal CareConditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Mens Grooming Accessory, Bindi, Body Art, Makeup Accessory, Body & Skin Accessory, bath and spa accessory, Razors and Blades
Pet SuppliesAquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs
Sexual WellnessCondoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators
Health & Safety ProductsSafety Helmets, Safety Goggle, Safety Gloves
ToyElectronics Toy, Manual Toy. All kind of toy’s item.

Kindly always check a product’s Returns Policy on the product page.

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